Chatbots are the talking AI (Artificial Learning) mechanism that has become a popular tool for organizations to adopt. This innovative tool has brought along the ease of work, cutthroat competition, and clear progress. Many established organizations have adopted it and appreciated it as well.
Chatbots play a significant role in crisis management for your business. Let’s know-how:
- Chatbots connect with customers at any given time, ensuring support always.
- It helps in building the reputation of your organization even when you are not at service during the crisis.
- Chatbots are great supporters of customer care service.
- Experts have predicted that 90% of customer interaction in banks will be automated by 2022.
- Chatbots are multitaskers. They can send quick responses in real-time.
- In times of crisis, when you have multiple requests lined up and not many employees to take care of it. Chatbots can save the day.
- Chatbots help you connect better with the clients and build the trust factor.
- Elevates the customer experience by engaging them in personalized conversation.
- The innovative AI makes the way smooth for organizations with Chatbots.
- Chatbots help maintain relations in times of crisis too.
- They are a necessity for organizations. It helps in improving ROI.
- It paces CRM activities and brings traffic to the website.
- Organizations with B2B and B2C both benefit from Chatbots.
- Increases sales, customer service, and much more for the growth of the company.
Some statistics to look into for the growing impact of Chatbots on organizations:
- 64% of internet users say 24/7 services of Chatbots are the best feature.
- Chatbots help businessmen cut on operational costs by up to 30%
- 37% of people depend on customer service bot to get quick help.
- Around 300,000 Chatbots were available in 2018.
Conclusion: Chatbots are the new age trend that has changed the dynamics of the business world. In crisis management, it plays a pivotal role in shaping the organization and its operations.